01
Inbound calls
Answers customer calls 24/7. Handles FAQs, appointment booking, rescheduling, complaints, and ticket creation, without putting anyone on hold.
[ Channels ]
What Mawj agents can do
02
Outbound calls
Calls customers proactively. Appointment reminders, lead qualification, follow-up campaigns, surveys, and re-engagement at scale, automatically.
03
Chat
Handles conversations on WhatsApp, web chat, and in-app messaging. Same agent, same logic, same language, across every digital channel.
[ Platforms ]
Build once. Deploy everywhere
One agent configuration works across every communication channel your customers use.
01
Phone
02
WhatsApp
03
Web
04
In-app
[ Dashboard ]
See everything. In real time
Every call, every campaign, every insight, one dashboard.
01
Track
Follow every call, transcript, and metric in real time, with custom KPI boards.
02
Improve
Apply AI-suggested fixes for knowledge gaps and recurring problems.
03
Automate
Run and automate outbound campaigns and scheduled calls at scale.
04
Connect
Integrate your systems, extract call data, build and connect to custom tools.
[ Deployment ]
How Mawj gets deployed
01
Understand
We map your customer communication: call types, volumes, channels, and requirements.
02
Design
We design and customize the conversation experience, tailored to your business.
03
Integrate & test
We connect to your systems, run testing, and fine-tune until it performs.
04
Deploy
We go live on your channels with your team trained on the dashboard.
[ FAQ ]
Questions
Can the agent handle multi-step conversations?
Yes. The agent maintains full context throughout the conversation. A caller can book an appointment, ask a follow-up question about location, then change the time, all in one call without repeating any information.
How is the agent trained on our specific business?
We build a knowledge base from your business information, services, policies, branches, FAQs, and any internal documentation you provide. Conversation flows are designed around your actual call types, then tested and tuned before going live.
Can the agent handle different conversation flows per department?
Yes. A single deployment can route callers to different flows based on the department or inquiry type. A caller asking about booking gets a different flow than someone calling about a complaint or a billing question, each with its own logic and responses.
Can the agent recognize returning callers?
Yes. The agent identifies callers by their phone number and can access previous interaction history, allowing for faster resolution and a more relevant conversation from the first second.
How do we make changes to the agent after it’s live?
Changes to conversation flows, knowledge base content, and responses are handled by the Mawj team. You flag what needs to change, and we update, test, and push it live.
What context does the human agent receive when a call is transferred?
When the AI agent transfers a call, it passes a structured summary including the caller’s intent, any information collected during the conversation, and the reason for escalation, so the human agent picks up with full context, not from scratch.
[ Personalized demo ]
Upgrade your customer communication with Mawj
Book a personalized demo with our team.