FAQs, complaints, tickets, call transfers.
Book, reschedule, remind, reduce no-shows.
Outbound calls, qualification, routing to sales.
Reminders, follow-ups, surveys, re-engagement.
Shipment tracking, payments, verifications.
Answer every call
The agent picks up instantly, understands the inquiry, and resolves it. When a case needs a human, it transfers the call with full context, so customers never repeat themselves.
- FAQs and general inquiries
- Complaint intake and routing
- Ticket creation with full context
- Call transfer to human agents when needed
Reduce no-shows
The AI agent owns the appointment end to end, from the first booking call to the confirmation the day before. Every cancellation becomes an open slot it refills.
- Booking and rescheduling
- Reminder calls before appointments
- Cancellation handling
- Confirmation calls after booking
Qualify leads before they reach your sales team
The agent calls new inquiries, asks the right questions, collects qualification data, and passes only qualified leads to sales, with full context.
- Outbound calls to new leads
- Structured qualification questions
- Qualified leads routed to sales with context
- Unqualified leads filtered out automatically
Reach thousands of customers, automatically
One campaign, thousands of individual conversations.
- Appointment and payment reminders
- Customer follow-up and re-engagement
- Surveys and feedback collection
- Triggered campaigns from schedules or events
Handle the calls that keep your business running
Shipment tracking, payment collection, order status, verifications: the high-volume, repetitive calls that don’t need a human.
Shipment tracking
- Answer order status calls instantly
- Provide real-time delivery updates
- Handle rescheduling requests
Payment collection
- Call customers with overdue balances
- Confirm amounts and collect payment
- Log outcome and reason for delay
Identity verification
- Call customers to verify identity
- Validate submitted personal information
- Flag mismatched or incomplete cases
See how Mawj can serve your business
Book a personalized demo with our team.